Privacy Policy

Last Updated: 8/27/2026

Jincheng Jiyang Carbon Co., Ltd. (“JY Carbon,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

Visit https://www.jiyangcarbon.com;
Submit an enquiry through our website;
Complete one of our lead forms on Facebook, Instagram, or another platform;
Contact us through WhatsApp, email, telephone, social media, or other communication channels;
Request product information, technical recommendations, samples, quotations, or commercial cooperation.

By using our website or voluntarily providing personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Depending on how you contact us, we may collect:

Full name;
Company name;
Job title or department;
Work email address;
Telephone or WhatsApp number;
Country or region;
Company type and business activity;
Products manufactured or purchased;
Product application;
Estimated purchasing quantity;
Expected purchasing schedule;
Current supplier or purchasing situation;
Technical specifications and quality requirements;
Delivery destination;
Messages, attachments, drawings, photographs, test reports, specifications, and other information included in your enquiry;
Records of communications and commercial discussions with us.

Please do not provide personal information that is unnecessary for your enquiry.

1.2 Information Collected Through Advertising and Lead Forms

When you submit an instant form or lead form through Facebook, Instagram, or another advertising platform, we may receive the contact information and answers you choose to submit.

For example, our forms may request information about:

Your company and position;
Your industrial application;
Your estimated purchasing quantity;
Your expected purchasing timeline;
Your current purchasing requirement;
Your work email address;
Your WhatsApp or telephone number.

The advertising platform may pre-fill certain information from your account. The platform processes this information according to its own privacy policy before sending the submitted lead information to us.

Information submitted through Meta services is also subject to the Meta Privacy Policy.

1.3 Information Collected Automatically

When you visit our website, our systems and service providers may automatically collect limited technical information, including:

Internet Protocol address;
Browser type and version;
Device type and operating system;
Referring website;
Pages visited and time spent on those pages;
Approximate country or region;
Date and time of access;
Website performance, security, and error information;
Cookie and similar technology identifiers.

We use this information to operate, secure, maintain, and improve our website and to understand how visitors interact with it.

2. How We Use Personal Information

We may use your personal information to:

Receive, review, and respond to your enquiry;
Assess whether our products may be suitable for your application;
Recommend electrode paste, graphite electrodes, or other relevant industrial carbon products;
Prepare quotations, technical proposals, sample arrangements, and commercial offers;
Communicate with you by email, telephone, WhatsApp, or another channel you choose;
Verify that an enquiry comes from a legitimate company or industrial buyer;
Follow up on existing enquiries, orders, shipments, payments, or after-sales matters;
Maintain customer, supplier, distributor, and business contact records;
Improve our products, website, advertising, forms, and customer communication;
Measure the performance of our advertising and lead-generation activities;
Prevent fraud, spam, misuse, and security incidents;
Comply with applicable legal, tax, customs, accounting, regulatory, or contractual obligations;
Establish, exercise, or defend legal claims.

We will not use personal information for purposes materially different from those described above without providing appropriate notice or obtaining consent where required.

3. Grounds for Processing

Where required by applicable law, we process personal information on one or more of the following grounds:

You have given consent;
Processing is necessary to respond to your request or take steps before entering into a contract;
Processing is necessary to perform a contract with you or your company;
Processing supports our legitimate business interests, such as responding to B2B enquiries, preventing fraud, maintaining business records, and improving our services;
Processing is necessary to comply with a legal obligation.

You may withdraw your consent at any time where processing is based on consent. Withdrawal will not affect processing that occurred before consent was withdrawn.

4. Email, Telephone and WhatsApp Communications

If you provide an email address, telephone number, or WhatsApp number, we may use it to respond to your enquiry and communicate about relevant technical and commercial matters.

By submitting an enquiry and requesting contact, you authorize JY Carbon to contact you regarding that enquiry through the communication channels you provide.

If you no longer wish to receive non-essential follow-up or marketing communications, you may:

Reply and ask us to stop;
Notify the JY Carbon representative contacting you; or
Contact us using the details in Section 16.

Service messages relating to an existing quotation, contract, order, payment, shipment, complaint, or other active business matter may still be sent when necessary.

Communications conducted through WhatsApp are also processed by WhatsApp and are subject to the applicable WhatsApp Privacy Policy and WhatsApp legal terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

Enabling essential website functions;
Maintaining website security;
Remembering visitor preferences;
Measuring website traffic and performance;
Understanding how visitors use the website;
Evaluating advertising and enquiry sources.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function.

Where required by applicable law, we will request consent before using non-essential cookies.

6. How We Share Personal Information

We may disclose personal information only when reasonably necessary to:

Website hosting, maintenance, security, analytics, email, cloud storage, CRM, and communication service providers;
Meta, WhatsApp, and other platforms used to deliver advertising or communications;
Logistics providers, inspection companies, laboratories, consultants, or other parties involved in responding to a specific request or performing a contract;
Professional advisers, including accountants, auditors, insurers, and legal advisers;
Government, customs, regulatory, judicial, or law-enforcement authorities when legally required;
A successor organization in connection with a merger, restructuring, financing, or transfer of all or part of our business.

Service providers are expected to process information only for authorized purposes and to apply appropriate confidentiality and security measures.

JY Carbon does not sell or rent personal information to third parties for monetary consideration.

7. International Processing and Transfers

JY Carbon is based in China and serves customers and prospective customers internationally.

If you are located outside China, the information you provide may be transferred to and processed in China. It may also be processed in other countries where our hosting, communications, advertising, cloud, or technical service providers operate.

Data protection laws in these countries may differ from those in your country. Where required, we take reasonable steps to use appropriate contractual, organizational, or technical safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to and follow up on an enquiry;
Evaluate a potential business relationship;
Maintain records of quotations, orders, shipments, payments, and customer service;
Comply with accounting, tax, customs, contractual, and legal requirements;
Resolve disputes and protect legal rights;
Prevent fraud, abuse, or repeated unsolicited submissions.

Retention periods may differ depending on the type of information and the nature of the business relationship.

When information is no longer reasonably required, we may securely delete, anonymize, or archive it, subject to applicable legal and technical requirements.

9. Information Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against:

Unauthorized access;
Accidental loss;
Improper use;
Unauthorized disclosure;
Alteration or destruction.

However, no website, email system, online form, cloud service, or electronic transmission method can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through unsecured communication channels.

10. Accuracy of Information

You are responsible for ensuring that the information you submit is accurate and that you are authorized to provide it.

If you provide personal information relating to another person, such as a colleague or company representative, you should ensure that you have appropriate authority to do so and that the person has been informed about the disclosure.

11. Your Rights and Choices

Depending on the law applicable to you, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of information in certain circumstances;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Request a copy of certain information in a portable format;
Opt out of non-essential marketing communications;
Submit a complaint to an applicable data protection authority.

These rights may be subject to legal exceptions, identity verification, contractual obligations, and record-retention requirements.

To make a request, contact us using the details in Section 16. Please provide enough information for us to identify the relevant records and verify your identity.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, messaging services, logistics websites, or other external services.

We do not control the privacy or security practices of those third parties. You should review their privacy policies before providing information to them.

This Privacy Policy applies only to personal information processed by JY Carbon.

13. Children’s Privacy

Our website, products, and enquiry forms are intended for companies, industrial buyers, distributors, engineering organizations, and adult business professionals.

They are not directed at children. We do not knowingly collect personal information from children through our B2B enquiry processes.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

14. Automated Decisions

We may use form answers to prioritize, classify, or route enquiries. For example, an enquiry may be identified as relevant or not currently suitable based on company type, application, purchasing quantity, or purchasing timeline.

Unless otherwise stated, final decisions concerning quotations, technical suitability, credit, supply, or commercial cooperation are reviewed by JY Carbon personnel and are not made solely through automated processing.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, communication methods, legal obligations, or data-processing practices change.

The latest version will be published on this page with an updated “Last Updated” date. Material changes may be communicated through additional notices where appropriate.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact:

Jincheng Jiyang Carbon Co., Ltd.
Brand name: JY Carbon
Website: https://www.jiyangcarbon.com
Privacy contact email: info@jiyangcarbon.com
Business address: No. 66, Front Street, Xiazhuang Village, Runcheng Town, Yangcheng County, Jincheng City, Shanxi Province, China

Please include “Privacy Request” in the email subject line when contacting us about personal information.