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FAQ
Frequently Asked Questions
Everything you need to know about our products, quality standards, and international shipping. Can’t find your answer? Contact our team directly.
Products & Technology
Technical questions about our electrode paste and graphite electrode products.
What are the direct benefits of low ash content for our electric furnace?
Lower ash content means fewer impurities entering the molten pool, which significantly improves alloy purity and reduces electrode consumption. Our electrode paste achieves a maximum ash content of 2.8%, well below the industry average, directly contributing to cleaner smelting and lower overall operating costs.
What shapes of electrode paste can you provide?
We offer pebble-shaped and trapezoidal electrode paste, suitable for various manual or automated feeding systems. Both shapes are precisely designed to ensure stable and consistent performance during the self-baking process in submerged arc furnace operations.
What is your minimum order quantity (MOQ)?
Our MOQ varies depending on the product type and customer requirements. Please contact our sales team directly so we can evaluate your specific needs and provide the most suitable solution, including flexible options for first-time customers.
Quality Control & Certification
Technical questions about our electrode paste and graphite electrode products.
How do you ensure consistency in every batch?
We use a fully automated batching system to eliminate variability from manual processes. Our in-house laboratory conducts comprehensive testing on every batch — covering all key performance indicators including ash content, compressive strength, and electrical resistivity — before any product is approved for delivery.
What international certifications do you have?
We have obtained ISO 9001 Quality Management System certification, covering our entire production and quality control workflow. We also hold 15 invention patents and have been recognized as a National High-Tech Enterprise of China, reflecting our long-term commitment to product innovation and technical excellence.
Logistics & Packaging
How we handle packaging and on-time delivery to your destination.
How do you prevent damage during long-distance transportation?
We use a fully automated batching system to eliminate variability from manual processes. Our in-house laboratory conducts comprehensive testing on every batch — covering all key performance indicators including ash content, compressive strength, and electrical resistivity — before any product is approved for delivery.
How long does it usually take from order to shipment?
Standard products can typically be shipped within 7–14 business days after receiving the advance payment. For customized formulations or large-volume orders, our sales team will provide a clear production and delivery schedule at the time of order confirmation.
Which ports are you closest to?
We usually ship via Tianjin Port or Qingdao Port, both of which have well-developed international logistics networks with frequent sailings to Southeast Asia, South Asia, the Middle East, and beyond. This ensures competitive freight rates and reliable transit times for our customers.